Privacy Policy - La Casona Hotels

Privacy Policy - La Casona Hotels

At La Casona Hotels (hereinafter, "The Company"), with RUC 20567190162 and registered address at CAL. REQUENA. 140 PLAZITACLAVERO LORETO-MAYNAS-IQUITOS, we take the protection of your personal data very seriously. This Privacy Policy describes how we collect, use, share, and protect your personal data in accordance with Law N° 29733, Personal Data Protection Law, and its regulations. This policy applies to all hotels belonging to The Company, including:

  • ● Hotel La Casona
  • ● Hotel La Casona In
  • ● Alojamiento Puerto Requena
  • ● Hostal Rio Grande

Data Controller of Your Personal Data:

Hoteles La Casona RUC: 20567190162 Registered Address: CAL. REQUENA. 140 PLAZITACLAVERO LORETO-MAYNAS-IQUITOS Email: contacto@hotellacasonaiquitos.com.pe Phone: +51 960189825

What personal data do we collect?

We collect different categories of personal data depending on your interaction with us, including:

  1. ● Identification data: Names, surnames, type and number of identity document (DNI, passport, foreigner's card), date of birth, nationality.
  2. ●Contact data: Postal address, phone number, email address.
  3. ● Reservation data: Arrival and departure dates, number of guests, room type, bed preferences, special requests.
  4. ● Payment data: Credit/debit card information, billing details.
  5. ● Browsing data: IP address, browser type, pages visited on our website (hotellacasonaiquitos.con.pe), through cookies and similar technologies.
  6. ● Preferences and services data: Stay history, service preferences (food, activities), comments and opinions.
  7. ● Security images and/or recordings: If video surveillance systems are used in common areas of our hotels.
  8. ● Other data: Any other information you voluntarily provide to us.

How do we use your personal data?

We use your personal data for the following purposes:

Primary Purposes (necessary for the provision of the service):

  1. ● Managing and confirming your accommodation reservations.
  2. ● Registering guests in our hotels.
  3. ● Providing the requested accommodation services.
  4. ● Processing your payments and issuing invoices.
  5. ● Attending to your inquiries, requests, complaints, and suggestions.
  6. ● Managing access to our facilities (access cards, security).
  7. ● Complying with applicable legal and regulatory obligations.
  8. ● Managing the security of our guests and staff through video surveillance systems.

Secondary Purposes (require your consent):

  1. ● Sending you commercial and promotional communications about our hotels, special offers, events, and news (only if you expressly consent).
  2. ● Conducting satisfaction surveys to improve our services.
  3. ● Personalizing your experience during your stay at our hotels..
  4. ● Managing your participation in loyalty programs (if applicable).

Who do we share your personal data with?

We may share your personal data with the following recipients:

  1. ● Data processors: Providers of hotel management software, electronic payment processors, marketing and advertising companies (only for secondary purposes and with your consent), IT service and system maintenance providers.
  2. ● Competent authorities: In compliance with the law or legal requirements (e.g., SUNAT, Ministry of the Interior, National Police of Peru).
  3. ● Companies within the same business group: For internal administrative purposes and to offer you integrated services.
  4. ● Third parties: Only if necessary for the provision of a service requested by you or with your prior consent.

International Transfer of Personal Data:

Please be informed that, for the provision of our services, your personal data may be transferred to and stored on servers located outside of Peru. In these cases, The Company will adopt the necessary measures to ensure that your personal data is treated with the same level of protection required by Peruvian law.

How long do we keep your personal data?

We will retain your personal data for the time necessary to fulfill the purposes for which it was collected, as well as to comply with applicable legal and regulatory obligations. The retention periods will vary depending on the category of data and the purpose of the processing.

Security Measures:

We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. These measures are reviewed and updated periodically to ensure their effectiveness.

Your Rights as a Data Subject (ARCO Rights):

You have the following rights regarding your personal data:

  1. ● Right of Access: To know what personal data we have about you and how we are using it.
  2. ● Right of Rectification: To request the correction of your personal data that is inaccurate or incomplete.
  3. ● Right of Cancellation (Erasure): To request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, unless there is a legal obligation that prevents us from doing so.
  4. ● Right of Opposition: To object to the processing of your personal data for specific purposes (e.g., sending advertising), unless there is a legitimate interest or a legal obligation that prevails.

How can you exercise your ARCO Rights?

To exercise your ARCO rights, you can submit a written request addressed to our Data Protection Officer through the following means:

  1. ● Email: contacto@hotellacasonaiquitos.com.pe
  2. ● Postal Address: CAL. REQUENA. 140 PLAZITACLAVERO LORETO-MAYNAS-IQUITOS
Your request must contain at least the following information:
  • ● Your full names and surnames.
  • ● Your DNI number or equivalent identity document.
  • ● A clear and precise description of the right you wish to exercise.
  • ● The reasons supporting your request (when necessary).
  • ● Your signature or that of your legal representative.
  • ● A copy of your identity document and, where applicable, the document accrediting legal representation.
  • ● Indication of an email address or domicile to receive notifications.
We will attend to your request within the deadlines established by current regulations.

Information about Cookies and Similar Technologies:

Our website (hotellacasonaiquitos.con.pe)does not uses cookies and other similar technologies to improve your browsing experience, analyze site traffic, and personalize content.

Modifications to the Privacy Policy::

The Company reserves the right to modify or update this Privacy Policy at any time. Any changes will be published on our website (hotellacasonaiquitos.con.pe) and you will be informed through the means we deem appropriate. We recommend that you periodically review this policy to stay informed about how we protect your personal data..

Contact:

If you have any questions or comments about this Privacy Policy, please contact us through the following means: Email: contacto@hotellacasonaiquitos.com.pe Phone: +51 960189825